Zoom Imaging Solutions, Inc.
I would like to take this time to say a BIG THANK YOU!
I would like to take this time to say a BIG THANK YOU to you, Eric Gayden, and your staff. As you know we recently completed the transition of removing 8 copiers and installed the updated replacements. With this last upgrade it brings our copier total to 12. I have talked to the staff at each of the different facilities and they were very pleased with the men removing and installing the copiers. Training that followed was greatly appreciated and everyone seemed to enjoy what the new copiers could and would be capable of doing. I myself have recently been in contact with your warehouse, your contracts dept and your A/R departments. Everyone was so nice and helpful and followed up their promises.
Judie - County of Monterey
I'm Impressed by Juan's Attention to Detail
I called because our copy machine was wet from a leak in our roof. Juan arrived within 15 minutes! Juan was very efficient, communicated with me regarding the repair and was able to dry our very wet copy machine out with no damage! I am always impressed by his attention to detail and he does not quit until the problem is resolved every time he is required to come to our place of business.
Norma - A.L. Gilbert Company
The Fresno Staff is Great!!!
When I call the Fresno office Tammy is such a pleasure to talk to. She is very friendly and always lets me know if someone will be out that day or the next day. Which is great I like the honesty. Some places will tell you they will be out that day and you wait and no one shows up. Also Pia did call and let me know he was at a service call and would be in when he was finished with that job. Great staff!!! Pia Xiong was great! He let us know what the problem was. It helps us so next time I know what to look for.
Belinda - W E Plemons Machinery Service, Inc.
Eric R. is Awesome!
As usual, Eric made us feel like we were his number one customer. He came out to our office immediately and fixed the problem with our copier. Being an accounting/tax office - the copier/fax machine is our lifeblood, and Eric did everything he could to keep our downtime to a minimum. Thank you.
Susan - Agriculture & Merchants Business Services
Can't say enough good things about the people that work for Zoom
Can't say enough good things about the people that work for Zoom. I am a very loyal customer because you take great care of us and provide excellent service. Thank you!
Susan - Saratoga Presbyterian Church
Rolando was super fast and did a great job
Rolando was super fast and did a great job...no mess! He was awesome, polite, quiet, clean and super efficient.
Keith - Western Building Specialties
Phil Ridley and Larry Eades are super technicians that make it easy to recommend Zoom to my friends
Phil Ridley and Larry Eades are super technicians that make it easy to recommend Zoom to my friends. Phil definitely knows his machines. He had it diagnosed and fixed in no time at all. Phil did a great job! And Sue Penner is always friendly and on top of the calls!
Cindy - David Allen & Associates
Matt Lowe was very helpful!
Just wanted to let you know that Matt Lowe assisted me today via phone with some trouble shooting to set up my new laptop to my Toshiba machine. He responded quickly and helped guide me to getting connected. He was very helpful!
Robbie - R.G. Matusich Realtors & Assoc, Inc.
Johnson was absolutely delightful, professional, and extremely helpful. He is a wonderful example of professionalism.
Your sales rep, Johnson Eng, just left our office and I want to pass along to your company CEO how absolutely delightful, professional, and extremely helpful Johnson was in answering all my questions and giving me advise for our current situation. He is a wonderful example of professionalism.
Christine - JTP Office
We look forward to working with Steve Borba
We are so very excited here at ServiceMaster to be working with Steve Borba your Account Manager servicing our Sacramento office. Steve has put together a great deal for us and his customer service goes above and beyond. We look forward to working with Steve and will recommend Steve and his team at ZOOM with confidence.
Bonnie - ServiceMaster
Gary provided excellent service
Gary provided excellent service. Completely professional and easy to work with. I am able to ask any questions and he takes the time to answer in an easy way to understand.
Betty - Deduction Center, Inc.
Eric Raviscioni is an outstanding representative of your company
Eric Raviscioni is an outstanding representative of your company. He always keeps me informed and explains everything in detail so I can communicate effectively with my staff and superiors. He always makes sure that issues and concerns are well taken care of before he leaves our facility. Eric provides us with information that assists us in the correction of our simple concerns so that we are able to get back in service in a timely manner as this is an extremely busy office. We really appreciate his service.
Sharon - Apex Medical Group Inc
Juan Culebro is the best technician!
Juan Culebro is the best technician! He always explains what he did to repair the machine and is very polite and courteous!
Melanie - CSU Stanislaus
Travis West exhibited exceptional customer service!
Travis West exhibited exceptional customer service! Travis called me within a few minutes of my call to tech support. He patiently walked me through a resolution and gave me his cell number in case I needed him again. He was
Sherry - Church in the Forest
I am so impressed with the whole team’s willingness to work exceptionally hard to fulfill our organizational needs.
I just wanted to let you know how pleased we are with the service we have been receiving from the Rohnert Park Zoom team. Karim appeared out of the blue with a proposal for copier services, just as our Inland contract was about to expire. He’s been a great negotiator, and has bent over backward to help with every aspect of our new contract. Herb and Pierre have been practically on call here to get our staff up and running on the new machines. I am so impressed with the whole team’s willingness to work exceptionally hard to fulfill our organizational needs. Even the delivery staff who was pulled from Sacramento was wonderful, friendly, and helpful. In addition to all this, our staff is loving the product! Thank you!
Rebecca - Sonoma County Library
Matt was the most efficient and smart tech we've had!
Matthew Lowe, though quiet, was the most efficient and smart tech we have had here. He solved our issues wih ease, and even helped me solve a problem created by our IT person. I communicated the solution to our IT, and it worked. Thank you, Matt!
Terry - Seascape Resort
From the men and women who maintain our copier, to the people who bill us, we get great service!
I just wanted to let you know how much we appreciate the great service we receive from your staff. From the men and women who maintain our copier, to the people who bill us, we get great service! Oh, and your copier is great, too!
Blake - University of the Pacific
Richard Mejia Was Awesome!
Richard was awesome! He was on time, cheerful, and professional. He took the time to teach us the machine to prevent future issues and not just fix the problem.
Lana - First Presbyterian Church of Fresno
Oscar is wonderful to work with
Oscar is wonderful to work with. He is always very thorough on repairs for us. On the most recent repair, he not only fixed the hard-to-see paper jam, but also replaced a roller which was going to be due for maintenance. He is a regular face at Blood Source now. He knows our staff and is very familiar with our machines.
Jana - Blood Source
In my opinion, a company is only as good as the people they send out to represent them, and Pang is Awesome!!!
Hi Kim, So this morning we were having a problem with repetitive jamming. I called your office and Pang happened to be there at the time. I gave him the error code and he was able to walk me through the problem. Someone had in-advertantly changed the settings on the control panel so that we had both 8 ½ x 11 paper drawers feeding in the same direction (portrait). At my request, pang walked me through the control panel and figured out what the problem was and we fixed it over the phone. It is our Board Prep week which would have caused a huge inconvenience to have the copier out of service. I just want to remind you how happy we are with Pang. I hope you realize how good he is. In my opinion, a company is only as good as the people they send out to represent them, and Pang is Awesome!!! Please don’t ever lose him to a competitor. We are so happy with the service he provides.
Diana - Metropolitan Flood Control District
John Naidu is fantastic!
John Naidu is fantastic! He calls to let us know an ETA, takes excellent care that we understand the repair/service/etc. I would like to commend John for his attentive service. He is reliable, pleasant, competent and just does a great job of keeping us going.
Donita - Sonoma Valley Hospital
I highly recommend Zoom and Karim Latifi for all of your copier solutions.
I highly recommend Zoom Imaging Solutions and specifically Karim Latifi as the source for all of your business copier/printer/fax solutions. I have known Karim for over 13 years as he has continued to provide the level of service and support that I have come to rely upon for my business.
The quality of the Toshiba machines that we have been using is top notch and there has been very little down time with the units. Anytime we have a need for service, the technicians are prompt, reliable and very knowledgeable with regard to the equipment.
Our company has been using Zoom exclusively for all of its needs for quite some time. Karim is always available to discuss options, understands our business needs and recommends the appropriate products. I've never felt that we have over-ordered or committed to something beyond what our business needs. It's not often you find a sales person/company with such integrity.
I highly recommend using Zoom Imaging for your company and Karim has my highest recommendation.
David - J&B Aviation Services
I would definitely welcome Zoom Copiers into any business that strives for excellence in their daily operations.
Over the past several months I have interviewed many copier companies looking for the best product and service available. The former company that we had a contract with was less than par for both of the above mentioned. Months of frustration were not anymore to be tolerated.
Meeting Zoom Copiers representative Leila Colbert was such a wonderful day. I was so impressed that she invited me to come and visit their office and meet all of the associates in each department. No one has ever offered such a thing. After speaking to her and learning about their machines and service, I was eager to present my findings to the Board of Directors. She was able to offer us a contract with service included that was hundreds of dollars less than what we were paying each month prior.
From beginning to end, Leila took all the worry out of transitioning to a new contract and returning our old machine for us. Last week I was working on a project that I was having some issues with. I called Paul Brenes, their hands-on representative and asked if he could stop by the following morning and help. He was very nice and was able to fix the issue and I was able to meet my deadline.
I would definitely welcome Zoom Copiers into any business that strives for excellence in their daily operations.
Melody - CARDEN SCHOOL
Ronnie is very pleasant and professional
Ronnie is very pleasant and professional. We are EXTREMELY LIKELY to recommend Zoom to a friend or colleague and would be HAPPY TO DO SO!! I have been calling on service people for over 10 years and your company is BY FAR the best one!!!
Marty - Fairmont Private School of Fresno, Inc.
Jesse is a great representative of the Zoom team
Jesse is a great representative of the Zoom team and provides excellent customer support.
Victor - Solano Irrigation District
I am very pleased with decision to convert our business to Zoom.
Hi Chris, I just wanted to say that I'm very appreciative of the incredible support provided by Zoom out of the gate at the first installation. Your technician even stayed on site for an extended time until the scan-to-email function was completely operational. Everyone is absolutely thrilled with the new copier. I am very pleased with decision to convert our business to Zoom. Best regards,
Kurt - Pacific Autism
He was an amazing representative to work with and a great example of the type of service Zoom provides.
Dear Mr. Johnson,
I just wanted to reach out to you since we have now been using your Toshiba line of products for a few months and thank you for all of the help your company has given to our team. As you know, switching vendors and equipment is never an easy process, and I was not the easiest client to deal with, but your representative, Karim Latifi showed a level of professionalism and candor that reassured me that we were making the right choice. Throughout the transition, Karim made himself available to answer my questions and concerns, and even made extra trips out to see me, to help me understand the contracts and agreements we were signing. He was an amazing representative to work with and a great example of the type of service Zoom provides. I would not state this lightly.
Now that we have had a chance to use the Toshiba products and have been trained by your staff, we are having fantastic results. There is always a period of acclamation to new software and products, but the quality of print and the diversity of the software are assisting us greatly in taking this company to the next level. Herb Radley has been excellent to work with as well and I wanted to let you know that you have a great team and we have enjoyed working with them.
I hope this letter finds you well.
Jeff - Steward Property Services, Inc.
Michael Alexandria continues to provide service that represents your company in a very professional way
Michael Alexandria continues to provide service that represents your company in a very professional way. I am very pleased with him. He took the time to show me what was needed to resolve the problem on my own and provided me with the needed information to do so.
Greg - County of Kern
You and your team are the best!
Ray, you and your team are always so awesome! Isidro was able to find the problem in a matter of seconds! Of course when I called my IT guy, he said he was already changing it. ;) Thank you a million times for all your help today. You and your team are the best!
Remy - Platinum Real Estate
Keep doing what you are doing!!
Brian Harper provided exceptional customer service, a resolution to the copy issues and gave me training on several aspects of the project. Exceeded expectations!!! Keep doing what you are doing!!
Judy - Bass Lake Realty
Mike Kelley is great!
Mike Kelley is great! He always does an excellent job of explaining the issue(s) to us and answers our questions fully! We appreciated that he gave us a call to tell us he was on his way. Since Mike started servicing our machine, we've been very happy. He's so personable and takes his time to figure out the root of the problem.
Kristen - University of the Pacific
I’m so glad that I saw your ads while watching my San Jose Sharks!
Hello – I just wanted to drop a quick note to you saying how happy my company (especially me since I’m in charge of the machine) has been with Zoom since we switched from Ricoh in October. We got off to a bit of a rough start which was expected since I needed to figure out a new system and new setting for my bi-monthly print job. Greg Olson has been great on making sure that everything runs smoothly and if it’s not getting it fixed right away with little stress on my part which is a huge deal for me since it usually took Ricoh months of my calling about the same problem before it was fixed. I’m so glad that I saw your ads while watching my San Jose Sharks!
Andrea - Peninsula Builders Exchange
Jesse always does a great job!
Jesse always does a great job! He's prompt, friendly and always explains what services he performed on our machine. We would definitely recommend him to others!
Sarah - Patch Services
Matt Lowe is the best tech rep we have ever had
Matt Lowe is the best tech rep we have ever had. He's prompt, knowledgeable and easy to work with. Matt put a rusj order on the part needed to fix our copier and came back with the part in hand the next day to install. Excellent rep and excellent service!
Ann - Tri California
Mr. Vang is wonderful!
Mr. Vang is wonderful! He let us know what was wrong with tha machine. Mr. Vang was able to show us more features we weren't aware of on the copier. His knowledge was very helpful.
Lisa - East Financial Services
John Naidu is and has always been a pleasure to work with
John Naidu is and has always been a pleasure to work with. He provides excellent customer service. He always explains everything thoroughly and makes sure we understand before he leaves. He is very responsive to our needs. We love him!!!
Vicky - Solano Family Services
Matt wants to take good care of us and make us happy
I called Lenora and explained that the machine was making noises. Matt Lowe came out today to investigate the noises. Matt listened intently for the noises that we heard and was able to explain the parts that were moving and that the noises were functional sounds and not bad. Matt is very curteous and ready to answer any of our questions no matter how silly they may seem. He wants to take good care of us and make us happy.
Audry - Leach & Walker APC
Pang always does an excellent job!
Pang always does an excellent job! We enjoy when he is the technician servicing our machine. He is always very professional & friendly.
Yisel - Buckinghamm Property Management
ERIC R. WAS A VERY GOOD TECHNICIAN
ERIC R. KNEW EXACTLY WHAT WAS WRONG WITH THE COPIER AND HAD IT FIXED IN NO TIME FLAT. HE ALSO WENT OVER WITH ME WHAT THE PROBLEM WAS AND GAVE US SOME SUGGESTIONS REGARDING THE COPIER FOR THE FUTURE. HE WAS A VERY GOOD TECHNICIAN, WAS VERY HELPFUL AND FRIENDLY.
TRACY - MADERA CEMETARY DISTRICT
Steve Ford does a great job
Steve Ford does a great job. He explains what is going on and what to do if it happens again. Steve is a great asset to your company. Make sure you hold on to him and give this guy a raise. He's a very good employee. It is always a pleasure to have him at our office.
Steve - Sacramento Auto Insurance Center
The Villages highly recommends Zoom and ToshibaHi Joe, I hope all is well. I am just checking in with my favorite office machine solutions person. (Yes there is such a title.) I have heard recently Zoom commercials on KLIV. Congrats! We have been using the Toshiba more than we could have ever imagined. FYI – The Villages highly recommends Zoom and Toshiba, as we are very happy with the machine and the service.
Julia - The Villages
All I have for Paul is tremendous praise for being such a skilled person.I just want you to know that Paul is an excellent/outstanding serviceman. When he arrived at our office--he immediately knew what needed to be done to make my job work. He showed me very clearly exactly what had to be done. He waited for me to practice the new method of printing out certificates to make sure I knew what I was doing. All I have for Paul is tremendous praise for being such a skilled person.
Donna - Robert Castle CPA
Every company needs exceptional people like Mr. Alexandria.I rarely write complimentary letters. I would like to compliment you on a technician you have on your staff. Michael Alexandria has been most helpful in Helping me get my problems worked out with the new KIP 7100, Michael has gone way beyond the efforts of any technician I have ever had come into my office. Michael is an asset to your company, friendly, neat, PATIENT!, and knowledgeable. Going the "extra mile" for me whenever I ask. I appreciate his efforts. Every company needs exceptional people like Mr. Alexandria.
Gregory - Kern County
If I have a problem again, I know I can count on your company
Juan was very knowledgeable of the equipment and did not leave until he found the problem and fixed it. If I have a problem again, I know I can count on your company.
Christine - San Joaquin Delta Community College
Just a quick thank you
Just a quick thank you to Service Tech Matt who helped explain a problem we were having. He should be commended as a good technician and teacher!
Elaine - First Presbyterian Church of Monterey
You have a great bunch of people. Keep up the good work!!!
Pablo Mora is a great technician and I have to say always friendly such a great people person!! Every time he comes out he is very professional and courteous and very thorough in his work. When I call Zoom to set up an appointment Tammy is also very helpful and a pleasure to talk to. You have a great bunch of people. Keep up the good work!!!
Belinda - WE Plemons
Everyone we have dealt with at Zoom has been very friendly and available
Everyone we have dealt with at Zoom has been very friendly and available when needed. This is much better service than we received with our old company. Everytime I call for service, the receptionist is extremely helpful. The technician called to let me know when he would be here and arrived on time. Art found the problem and explained what had happened and what we would do in the future. WE ARE EXTREMELY PLEASED WITH ZOOM'S SERVICE. Thank you!
Marty - Fairmont Private School of Fresno, Inc.
Thank you Matt!
Just a quick thank you to Service Tech Matt Lowe, who helped explain a problem we were having. He should be commended as a good technician and teacher! Thanks!
Elaine - First Presbyterian Church of Monterey
Thank Richard Mejia again for us
We really appreciate that Richard Mejia stayed late to fix our copier. He was scheduled to be off following day, but he called your office and someone came and brought him the part he needed to fix our copier. We appreciate him taking the time so we wouldn't be without the copier for 1 day until he returned on Friday. He got it done in no time, once he got the part. Thank him again for us.
Maria - KERMAN UNIFIED SCHOOL DISTRICT
Steve Ford is very good at what he does
Steve Ford does a great job. He is a big asset to your company. He always takes the time to show us what he fixed. He also gives us ideas to try until he
is able to service the copier. Great Technician!!!!! Once again you have a great employee. Steve Ford is very good at what he does.
Steve - Cost U Less Insurance
Victor is prompt and very efficient
Dispatch was fast and communication was good. Victor has repaired my machine every time he has been here. Fixing my problems, cleaning up after himself and leaving me feeling that my problem was taken care of. He is prompt and very efficient.
Charlie - CHARLIE D. SEEVERS
In my books, Pierre is the best
I just wanted you to know that Pierre Johnson was absolutely wonderful. My usual computer tech was not able to get the printer working with my new computer. One phone call and Pierre was able to walk me thru making a few changes in the settings and I was up and running. Personally I was very impressed with is knowledge of the printer with just a phone call. In my books he is the best.
Finda - MCKINNEY & ASSOCIATES COLDWELL BANKER REALTY
Aisea Inoke is a great worker!
Aisea Inoke is a great worker! He was prompt, always does a great job and always provides exceptional customer service.
Nina - Tri City Technologies
Matt was EXCELLENT!
Matt was EXCELLENT! He was very patient and thorough.
Tammy ~ PLAY N LEARN PRESCHOOL
Jesse goes above and beyond to make sure we are operating smoothly
Communiction is great, fast and very helpful. Jesse called me and helped trouble shoot my copier before he came out to the site. Jesse is always helpful and very informative. He goes above and beyond to make sure we are operating smoothly.
Ricardo - ROEBBELEN MANAGEMENT INC.
Dispatch is always prompt in answering our incoming call
Dispatch is always prompt in answering our incoming call and making sure to get a technician to us ASAP. Both John (and Jesse) are professional, on-time and fix the problem while they are here in the office.
Kathleen - Solano Gateway Realty
Sue and Rolando are great!
Sue, who answers the phone, is always so friendly! It's great to hear her voice when I call in. If needed, Sue will call me to let me know how long it will take the technician to come out. Rolando is always great! He explains what caused our machine to stop working and what we can do to prevent the issue in the future. Rolando is very friendly, works quickly, is professional, and makes sure everything is fixed! He even cleans inner parts of the machines if he notices that its needed.
Desiree - Burton Law Firm
Rick left the equipment very much repaired to our satisfaction!
Dispatch was very convenient. I had been waiting for a technician to help with a certain issue, and Rick Schwab quickly listened to me and came to our office to assist. He is great! Rick left the equipment very much repaired to our satisfaction! I am extremely grateful the issue was taken care of quickly and efficiently .Rick was awesome! I explained the trouble with our copier/printer and he knew right away how to repair it without having to have me to so many tests on the equipment!
Michelle - LEVINE LAW GROUP
Ray Borms is excellent!
Ray Borms is excellent! He always explains why the copier did what it did and what he is going to do to fix it. Great customer service. Keep up the good work!
Norma - DCHS Medical Foundation
Pablo is great!
Pablo is great! Always professional, helpful and patient as we try to act out, explain and/or replicate the issue the machine is having.
Tara - MEDICAL BILLING TECHNOLOGIES, INC.
Norbert always does an excellent job
Norbert always does an excellent job. We appreciate his quick response and helpful suggestions. We are fortunate to have him as our service rep.
Sandra - American Lakes Elementary
We love Victor!
We love Victor Garcia! He always makes sure we are happy with everything before he leaves and is very nice to work with.
Mary - PINERIDGE SCHOOL DISTRICT
Oscar always does a great job
Oscar always does a great job. He takes his time and makes sure it is done right.
Katrina - Ronald Dosh Attorney
John Naidu is very courteous and professional
John Naidu is very courteous and professional. We all enjoy having him come to the office because he is exactly the perfect combination of competent, professional and pleasant.
Donita - SONOMA VALLEY HOSPITAL
Larry Eades has always been great when servicing our machines
Larry Eades has always been great when servicing our machines. He comes in, sees the problem, and resolves it quickly.
Judy - PAN AMERICAN INSURANCE AGENCY INC
Matt Lowe is the best!
Matt Lowe is the best! He is personable, professionable and an extremely conscientious. He makes sure everyhing "right" before he leaves. Thank you for sending Matt!!
Pablo - KC's Court Reporting
I was very impressed with how fast the technician was sent
I was very impressed with how fast the technician was sent. Eric figured out what the problem was right away and took the time to explained it to us. Thank you very much!
Ana Maria - BUSINESS & LEGAL SOLUTION INC
Thanks for excellent service!
Paul did a fantastic job! Thanks for excellent service!
Brenda - Dublin Unified School District
You are very fortunate to have such a knowledgeable and model employee
Scott, Just want to let you know that Eric was here at 10:00am with the Toshiba. He installed it and explained every detail to Aly and myself. He did an excellent job! He was very professional. You are very fortunate to have such a knowledgeable and model employee. Thank you for sending Eric out to service us!
Debi - Amerine Sys
Very Prompt Service from John Naidu
John Naidu repaired the equipment as specified. Multiple copies can now be run from the document feeder. Works perfectly. Thank you Mr. Naidu. John explained the potential parts and service needed in his pre-visit call. Arrived only a few hours later after service call was placed. Very prompt service.
John - Crystal Geyser Water Co
Pierre was excellent!
Pierre was terrific - constantly letting the staff know what was happening and what the next steps needed to be to correct each workstations issues. Pierre explained to each user how he was correcting their issues and made certain he had addressed the gamit of their concerns before moving on to the next staff member. Pierre was excellent!
Cindy - California Telehealth Network
Justin is very professional and service oriented
Thank you for getting Justin out to us so quickly. He fixed everything like a pro - he’s very professional and service oriented. You guys are great. We’re beginning to get back to normal and regain our sanity. Thanks again,
Jennifer - Chandler/Ham
Steve Ford is Fabulous!
Steve Ford is fabulous! Great employee...don't lose this one. Great interpersonal skills, knows his stuff, gets the job done all with a smile on his face. I would hire him myself in a heartbeat.
Tonya - Mold Detectives, Inc.
John Naidu is amazing
Overall dispatch was great!! Communication to keep me informed was great!! John Naidu is amazing!! John is quick to respond and he knows what he is doing so he gets it fixed ASAP.
Monica - SONOMA VALLEY HOSPITAL
What a great experience
What a great experience. Michael Alexandria was a pleasure to work with and got the machine in excellent working condition quickly. Kudos to Michael!
Dennis - TOWNSEND ARCHITECTURAL GROUP
We can't say enough about how great Shawn is
We can't say enough about how great Shawn is! We love Shawn and don't know what we'd do without him! He's a genius!
Lisa - Jacobs Law Corp
I couldn’t be happier with the service!
Hi Joe, I first want to let you know that the new machines got placed yesterday. There was one snag with the 4540. It came set up without the large bottom paper drawer. Roy immediately called the shop and Josh delivered it right away. They were able to install the correct tray right on site and I couldn’t be happier with the service. Both Roy and Josh delivered excellent, timely and professional customer service, they both get gold stars! Please let their manager know how pleased I was with their service.
Candace - Cepheid
Pierre was very helpful and professional and knowledgeable
Just wanted to let you know that I was speaking with one of your Field Techs earlier today at one of our clinics and he was very helpful and professional and knowledgeable. His name is Pierre J...and he got me squared away! Thanks!
Lee - Renal Advantage
Thanks for the good service!
Just wanted to say how much we appreciated the service of your tech, Travis, who came out on our service call today. He fixed our problem and was professional and very friendly - Thanks for the good service Travis!
Carol - First Presbyterian Church of Monterey
He is always timely, courteous, helpful, and informative
We wanted to take the time to express our appreciation for your service technician Norbert Dehm. He is always timely, courteous, helpful, and informative in working with our 3 machines. Whenever there was something wrong that could be prevented, he explained what we could do better. His prompt service and cheerful disposition has made our working relationship a pleasant experience. Please feel free to forward our thanks and appreciation to Norbert when you see him.
Thank you again.
Vickie - California Trucking Assoc.
I appreciate very much that he took the time after hours on a Friday to see that my problem got resolved.
Just wanted you to know that Rick called me and helped me. We are back online. I appreciate very much that he took the time after hours on a Friday to see that my problem got resolved. Kudo's to Rick!!!
Renee - Coldwell Bank
Thanks again for a seamless transition; you have been wonderful to work with.
I just wanted to thank you for a successful and relatively smooth installation of the new copiers. I appreciated you staying to meet our time schedule for the trainings. Everyone is impressed with the speed and quality of the new machines. Thanks again for a seamless transition; you have been wonderful to work with.
Sue - Three Rivers School
Eric... was just amazing!
Eric did a wonderful job at setting up the fax machine and training me on how to scan. He was just amazing!
Natasha - AlienVault
Phil showed up almost immediately and fixed the problem very quickly
I'm with a company called Be Our Guest Consulting and we lease a few of your Toshiba printers. I just wanted to say thank you and give you some feedback on service we recently received. We had a print project that was critical and time sensitive. I called for servicing and they sent Phil out on a pinch because Larry was not available (he was on a call in Davis). Phil was very timely – he showed up almost immediately. In fact I was waiting to hear back from your service department just to confirm if it was even possible to send someone out that same day and there he was at our office. He was able to fix the problem very swiftly and quickly. Our project ended up being a success and we were able to meet our deadline. Again, thought you might like to hear good things about your team.
Sheryl - Be Our Guest Consulting
In short, those guys were pros
Thanks for hooking me up with your move team. Julian was exactly on-time, provided updates early in the day, knew where he was going and moved the printer with ease. All in, it took about 30 minutes to move that big printer to a new locations in a different city. In short, those guys were pros.
Many thanks for arranging this. Anything you need from me please let me know. I should have the printer back online next week, after which time I will call your team and make sure everything is connected.
Oliver - PMJ
Thank you for going the extra mile to ensure a smooth transition into an exciting new era here at SID
Due to the extraordinary efforts of the staff of Zoom Imaging, the recent relocation of SID to new Headquarters and Operations facilities was completed with precision and reliability. Whenever a move of this magnitude takes place, there are bound to be unforeseen challenges. However, the experience and leadership provided by the staff of professionals from Zoom Imaging, most especially Jon Karis, mitigated the challenges and allowed SID to be fully operational and ready for business on Monday morning. Thank you for going the extra mile to ensure a smooth transition into an exciting new era here at SID. We at SID look forward to the future of an ongoing mutually beneficial relationship with Zoom Imaging.
David - SID
I just wanted to make sure I told you what a fantastic team you have over at Zoom
Hi Gary – I just wanted to make sure I told you what a fantastic team you have over at Zoom.
I came in Sunday afternoon to catch up on some work – noticed our E6520 copier was down and had a very serious sounding noise. I started to panic due to our huge bid on Tuesday- knowing too I would have a full house of McCarthy folks this morning, plus all the incoming faxes that would not get through. I hated to call Steve Ford on a Sunday but I did, he was at the airport but promised to contact Mark Rowley right after we hung up. I emailed Kevin Toon and Nate Crawford too that afternoon hoping my cry for help would be heard – and it was! When I arrived to work this morning about 7:45 a.m. the copier was all fixed and everyone was happy! Thank you again for having great players on your team.
Jo - McCarthy Building Companies,Inc.
TAMMY IS ALWAYS POLITE, FRIENDLY AND WILLING TO HELP.
I WOULD LIKE TO LET YOU KNOW THAT TAMMY, TECH SUPPORT CUSTOMER SERVICE REP FROM FRESNO OFFICE, DOES A GREAT JOB. SHE IS ALWAYS POLITE, FRIENDLY AND WILLING TO HELP. SHE IS A GEM OF YOUR OFFICE! THANK YOU FOR EMPLOYING SUCH GREAT PEOPLE AS TAMMY!
Elena - Law Office of Dean B. Gordon
We know that if he is on the job then the problem will be properly taken care of.
Pang was here yesterday afternoon and solved a critical problem for us in a very timely fashion. We have found that this is typical of Pang; we know that if he is on the job then the problem will be properly taken care of. He is an excellent tech and very personable as well. Zoom Imaging is fortunate to have him as an employee.
Bill - Valley Yellow Pages
Thanks for sending such a great team to my office.
Good Afternoon, I just thought I'd share my experience from getting my printer delivered today. Julian Toscano and Joshua Del Real came in at about 12:30PM. They let me know they were delivering my new printer. They asked where I wanted it and then disappeared to get the device. They came back in a couple of minutes and within seconds had the printer positioned, unwrapped and up and running. They were happy to show me the basic functions of the printer and set up a scan shortcut on my desktop - and they were sure to test it to make sure everything was in working order. I feel like they went out of their way to ensure my satisfaction. I never would have expected this delivery and set up process to go so smoothly. I want to recognize these two guys for their professionalism, efficiency, and delivery of superior customer service. Thanks for sending such a great team to my office.
Charles - Premier Healthcare
Just thought you'd like to know Franklin's willingness and friendliness made a difference in my work place.
Just wanted to send a note of thanks for the extra time our serviceman Franklin gave at a recent visit. My office computer needed a connection to our copier for color printing. I realize it wasn't on his responsibilities, but he took the time to fix my problem in a tech area. So thankful for him and what he did. Just thought you'd like to know Franklin's willingness and friendliness made a difference in my work place.
Barbara - VWCC
Your staff ... provided some of the best customer service that I have ever seen in the vendors that we work with.
We received our new copiers this morning and I wanted to thank your team for a smooth experience. ;) Your staff arrived on time, even a bit early, were super proactive, polite, and helpful. They were able to problem solve any issues that arose right on the spot! Plus, they were very respectful of our meeting, and waited until it was complete to bring the second machine up! Julian Toscano provided some of the best customer service that I have ever seen in the vendors that we work with, and Joshua Del Real was also very helpful and knowledgeable.
We always like to recognize great work – so just wanted to let you know that we appreciate the easy transition!
Kim - Partners Mortgage
We felt your company passed your "Kings" commercial with flying colors
To Whom It May Concern,
We would like to take this opportunity to express our pleasure in working with your associate Eric Olson. He answered our questions (sometimes twice) with knowledge and politeness.
We felt your company passed your "Kings" commercial with flying colors.
Robin - CPA
Thank you especially for yours and your teams great customer service!
Thanks Joe - we are thrilled with the new machines. Especially thank you for yours and your team's great customer service - please put us on your list of references.
Julia - The Villages Golf and Country Club
We are lucky that Kevin has been able to help us since Intero got its start!
I just wanted to take the time to complement you on your employee, Kevin Jarvis. He services our office in Los Gatos as well as the rest of the Intero locations. I have been with Intero for a number of years and have met Kevin on various occasions, he is always very helpful and knowledgeable. He pays attention to detail and never makes us feel like we are a burden. We are lucky that Kevin has been able to help us since Intero got its start!
Ali - Intero
I give Leslie my highest recommendation
I am writing to let you know how happy I am with my Account Manager, Leslie Rodriguez. Leslie has been instrumental in providing us with a cost effective solution to help our company run more efficiently and cut our costs without jeopardizing our document work flow or quality. This is important because we are a non-profit organization.
I met Leslie about one year ago and she has always been professional and positive. She demonstrated that she can multi-task and she has shown us an extremely high customer service. Leslie has gone out of her way to ensure I receive the toner, parts, or service I need in a timely, professional manner. I give Leslie my highest recommendation.
Sylvia - Neighborhood Housing Services Silicon Valley
The service and integrity from our Zoom Rep, Darell has been exceptional from any viewpoint
We are delighted with our Toshiba e-Studio 2830c. The service and integrity from our Zoom
Imaging Solutions Sales Representative, Darell Aldor has been exceptional from any viewpoint.
Whatever the issue may have been he has gone above and beyond our expectations as our
Our new Toshiba system helps us route our incoming and outgoing fax transmissions via email.
This process saves us time and most importantly helps us cut our costs. The e-Studio 2830c is
fairly maintenance free and the output has been excellent. The SCAN to USB thumb drive has
also been helpful in our office.
Polly - Our Lady of the Pillar Catholic Church
What a pleasure it was to work with Julian Toscano!
Everything went great with the install on Friday. I want to let you know what a pleasure it was to work with Julian Toscano! He was fast and efficient and made the transition go really smoothly. The employees love the machines so all in all we are thrilled.
Candace - Cepheid
SERVICE ... WITH PROFESSIONALISM, COURTESEY AND GREAT APPEARANCE
I WANTED TO LET YOU KNOW HOW HAPPY WE ARE WITH ROBERT REZENTE. TODAY HE CAME OUT AND SERVICED OUR COPIER WITH PROFESSIONALISM, COURTESEY AND GREAT APPEARANCE. KEEP UP THE GOOD WORK, ROBERT! Best Regards,
Dave - Airgas NCN
We deeply appreciate his kindness in going the extra mile for us
We wanted to let you know how pleased we were with the excellent response & service we received from Steve Ford this week. We were in need of toner, due to my forgetting to call, and he kindly secured one for us and brought it up today along with ordering more to be shipped to our office. We deeply appreciate his kindness in ‘going the extra mile’ for us.
Please know that his attitude and service is always top-notch. As we have discussed previously, one of the main reason we have remained a Zoom customer has been the great service we have received from your technicians over the years. Sincerely,
Diane - Auburn Grace Community Church
Paul showed his knowledge, skills and he proved to be a great supportive person to our business
We would like to take the time to thank you for sending Paul Brenes to our office for us to make sure that we could print our books properly. We were having some problems with the settings. He is such a wonderful person, he took the time to explain in detail the settings and the process of the printers so we can be comfortable here at the office. Paul showed his knowledge, skills and he proved to be a great supportive person to our business. Thank you,
Alex - Sullivan Learning Systems Team
As a customer, I was treated with respect and made to feel important no matter the circumstances
Thank you for your help with the issues as of late regarding our service. I am very pleased to have had the pleasure to work with your staff. All of which whom have been patient and understanding. As a customer, I was treated with respect and made to feel important no matter the circumstances. And for me, that goes a long way.
Teresa and Sarah were an absolute pleasure to work with. After having sat with both of them for only a short period of time concepts which had once eluded me suddenly became more clear and we were able to make progress. Their knowledge and understanding of the services and plans, as well as the operational procedures, was vastly apparent and my questions did not go without answers.
Not only were my questions answered, but when certain information seemed to make sense in a different layout, Teresa and Sarah "hopped to" and went the extra mile for us, which I can honestly say made the job of relaying information to my superiors much easier.
Thank you once again Gary for all of your help and the pleasure of working with you and your staff. Sincerely,
Jason - Jacmar Foodservice North
Sam has been a loyal, informative and helpful part of our team
This letter in regarding one of your Visalia Zoom Salesman, Sam Sanchez. Sam has been a loyal, informative and helpful part of our team. I am the CEO of Golden State YMCA, a multi-branch YMCA. Sam has supplied all of our copiers and has continued to surpass our expectations in all regards. Sam makes YOUR company look good, I can promise you that!
Thank you for your time,
Tim Foster, CEO - Golden State YMCA
Dave’s experience was very obvious
Good morning Brian,
The Fresno Deputy Sheriff’s Association has been a customer of ZOOM’s for several years. During those years, it has been necessary to call for service; yesterday was one of those times.
When I arrived at 7:35 this morning (5 minutes late!), I found David Chavez waiting at the front door. He was anxious to get our copier up and running again so that we could proceed with business today.
Dave took the time to explain the problem so that, hopefully, we will be able to troubleshoot the problem ourselves in the future. Dave’s experience was very obvious; it was unnecessary for him to refer to a manual as so many other techs have done. With his outgoing personality, Dave is an excellent representative of ZOOM Imaging Solutions.
We will be requesting Dave for any future service calls.
Loretta - FRESNO DEPUTY SHERIFF'S ASSOCIATION
You have exceeded my expectations
I wanted to take the time to thank you for your quick response to our needs and getting us compliant. This has been a dark cloud for me and I have tried to get several companies in the past to come out and get us fixed. The general lack of interest in this industry is just amazing. You have exceeded my expectations.
Angela - Coyote Sunshine
You not only have well-made products but you absolutely have knowledgeable, capable, friendly personnel.
We have enjoyed our copier for some time now and I thought it was time for me to tell you a few comments I have.
First of all, the copier does a superior job. Color is very accurate and toner efficient.
Secondly, the support, when I've rarely needed it, was quick, thorough and friendly.
And most importantly, I wanted to commend field technician Mike Alexandria. He is a professional I can count on every time, any time. I like that.
In today's struggling economy, it's crucial that you not only have well-made products but you absolutely must have knowledgeable, capable, friendly personnel to complete a successful picture.
Keep up the good work!
Feel free to use my comments as testimonial...
Chuck - Bakersfield Magazine
We are enjoying working with your teamDear Mr. Johnson and Mr. Sawyer,
We just wanted to take a moment to compliment you and your company. We are enjoying working with your team, especially our technician Robert. He is very helpful and conscientious and does the job quickly and efficiently. Thanks you for sending him to maintain our equipment.
Elaine - First Presbyterian Church office staff
I trust John, and mention that to our managers as one of the reasons I like Zoom so muchAnother thing that I really should mention to you is that John (our service tech) is one of the best service technician's I've ever worked with. He is always on time, with a smile, and completely understands our copier needs. I trust John, and mention that to our managers as one of the reasons I like Zoom so much. Keep up the excellent service, I can't say that for other copier companies.
Bryan - Solano WIB
I appreciate your responsiveness to our needs and assistance
Just wanted to let you know how much I appreciate your responsiveness to our needs and assistance in getting everything up and running with a minimum of down time. The original delivery/set up guy was very efficient and accommodating, and Rick, the technician guy this morning, couldn't have been more considerate and helpful. You have a
good outfit and a great team. I am glad we connected.
David - WZM Law
Regarding Jonathan, he's a great asset to your company because he's doing his job in excellent manner
Hello Gus.... Haven't seen you for a long time.. Regarding Jonathan, he's a great asset to your company because he's doing his job in excellent manner.
He's a very professional person always calling me before he comes here and when he's done with his work, he comes to me and give me a copy of the work order. I am very satisfied with his work. Thanks,
Lin - McAfee, Inc.
Eric Olson .. is one of the most knowledgeable and customer-oriented techs that I have worked with.
I just wanted to take a moment to thank you for your great support. Thanks for helping to get this deal done with the Lexmark, and thanks for hooking me up with Eric Olson, who is one of the most knowledgeable and customer-oriented techs that I have worked with. I’ve now had extensive experience with Gestetner/Ricoh and Xerox. My company is striving to migrate to the electronic document. The functionalities we most depend upon are FAXing, Network Printing, Copying, Scaning (to email and to Windows shares). The Toshiba performs admirably in all respects.
Out of the box, the Toshiba functionally is intuitive and easily extensible for both users and network administrators. One problem that I’ve had with non-Toshiba devices is that I can’t get to all of the administrative functionality from the web page. Some functions must be performed from the panel. This is not the case with the Toshiba, which makes all of the functionality easily accessible from its administrative webpage. I am very happy with the service I’ve gotten from Zoom Imaging. Thanks.
Dennis T, IT Director of a nationwide medical company
Thank you for your GREAT customer support!
Jon, Thank you so much for helping me install Docstar on my home computer. This saves me a lot of time travelling to Napa just to file. Thank you for your GREAT customer support!
Doreen - Boston Reed College
Zoom is right up there is carrying on the wonderful service for which Simplified is so well known..
Thank you for your recent letter clarifying the position of Zoom Imaging Solutions as the new owners of Simplified Office Systems. Rick told me several months ago that this was in the making.
I have been dealing with Simplified since 2000 and have always been pleased with their professionalism from the receptionist to the service departments. Everyone at Simplified is gracious, helpful and professional so I was very pleased to read in your letter that you have retained all those folks I have known over the years. Your customer Service is outstanding and I believe it is because of your fine employees.
Rick Sawyer was recently instrumental in facilitating our acquiring a new copier. He also sent Casey last week who gave an excellent in¬service to our staff on the correct use of the machine.
It already feels as though Zoom is right up there is carrying on the wonderful service for which Simplified is so well known.
I wish you the best of luck in the future.Sincerely yours,
Sister PD - Administrator, Villa Maria del Mar Retreat Center
I personally feel, Max has gone well beyond his normal call of duty.
I am writing to express my thankfulness, and gratitude for all of Max's
hard work and dedication towards successful installation of copier at our
office. The installation is still pending bluetooth install, Max is on it
and I am sure he will get that taken care of within the next day or so.
Yesterday, Mon 18th May, Max was in our office well after 7:30pm trying his
best to familiarize us with all the critical copier features. I personally
feel, Max has gone well beyond his normal call of duty.
Please convey our message to Max, please do let him know we appreciate all
his help. Thanks
Raj - Notary Public
We appreciate the quick service Zoom provides.
I wanted to type a note to let you know how we appreciate the quick service Zoom provides. Tammy is the best on the phone there. She's so friendly and helpful I love calling in for service. I also have to say Jaime is a great tech and detail oriented. Arturo,Jr. came out with Jaime today and it's nice to see management getting out there and visit customers. Thanks again!
Shana - CCGGA
Zoom Imaging Solutions has, by far, the best customer service.
Jessie and Teresa,
Thank you so much for all your work, and for being so gracious. In keeping this office running we deal with many customer service people; Zoom Imaging Solutions has, by far, the best customer service. I have yet to talk to anyone with your company that has been abrupt or has sounded irritated with our inquiries. Thank you all so much for helping us get our billing straightened out and our invoices corrected. We appreciate you and all of your kindness.
Terry, Pam and Kari
You are a pleasure to work with
Just a note to say "thank you" so much for fixing our duplexing problems last week. But most of all, thanks for copying all of my acitvity packets for me while our machine was being serviced. WOW! That was wonderful. You deserve a raise! Thanks for always being so kind and gracious to us when you are in the building. You are a pleasure to work with. Thanks again.
Patti - Oak Valley Care Center
I always recommend Zoom
I always recommend Zoom because of our great experience with your company!
Carrie - Lyon Real Estate
In a true attitude of customer service, he accommodated us at every-turn
Thank you very much for helping us move our copiers all over Fresno County last week. Please pass on an encouragement for Marty, the driver that helped me that day.
Marty had been dispatched to four of our locations. I met him in northwest Fresno about noon to pick up two of our old copiers. I appreciated the fact that he refused to leave with the copiers until he made sure that the they actually worked. He tested them successfully and loaded them on his truck. He had planned to go from there to Pinedale to drop the first one off. Since I didn't have the key to the Pinedale office yet, I asked him if he could go to Sanger first. He happily obliged.
I then met him in Sanger where he dropped off a copier. The power was out at the time, but he plugged it in and it worked perfectly when power was restored. He then went to Reedley to deliver another copier while I went back to Fresno for the key to the Pinedale office. He then met me in Pinedale to complete his mission.
Throughout the afternoon Marty was very flexible with his schedule and extremely cooperative. He could have rigidly stuck to his original plan, but in a true attitude of customer service, he accommodated us at every-turn. Please thank him for me and pass on this note to his supervisors.
Wayne - Turning Point of Central California, Inc.